Effective Date: 15 October 2026
1. Introduction
Welcome to Gulf Link Logistics. These Terms and Conditions govern your access to and use of our website, https://gulflink-logistics.com/, and the logistics-related information and services offered by us.
In these Terms, “Gulf Link Logistics,” “we,” “our,” and “us” refer to the business operating this website. “You” and “your” refer to any individual, customer, company, or other entity accessing our website or using our services.
By accessing our website or engaging our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.
2. Our Services
Gulf Link Logistics provides logistics and freight-related services, which may include:
- Air freight and sea freight.
- Land transportation and cargo movement.
- Customs clearance and documentation assistance.
- Warehousing and distribution.
- Freight forwarding and shipment coordination.
- Other logistics and supply chain services agreed upon with customers.
The availability of services depends on the destination, shipment requirements, applicable regulations, operational capacity, and the terms agreed upon for each transaction.
3. Website Use
You agree to use our website only for lawful purposes. You must not:
- Use the website in violation of applicable laws or regulations.
- Submit false, misleading, or fraudulent information.
- Attempt to gain unauthorised access to our website, servers, or systems.
- Introduce malicious software or interfere with website functionality.
- Copy, reproduce, distribute, or commercially exploit website content without prior permission, except as permitted by law.
We reserve the right to restrict or suspend access to the website where necessary to protect our systems, users, or legitimate business interests.
4. Enquiries and Quotations
Information submitted through our website, including contact forms and quotation requests, must be accurate and complete to the best of your knowledge.
Any quotation provided by Gulf Link Logistics is subject to the stated scope, validity period, shipment details, route, cargo specifications, availability, and applicable charges.
Unless expressly confirmed otherwise in writing, a quotation does not constitute a final booking or an unconditional guarantee of service availability.
Additional charges may apply if shipment details change, cargo information is inaccurate, or additional services, duties, inspections, storage, demurrage, detention, or other third-party costs arise.
5. Bookings and Shipment Information
Customers must provide accurate and complete information regarding cargo descriptions, dimensions, weight, quantity, origin, destination, consignee, shipper, and any other information required to arrange transportation.
Customers are responsible for ensuring that all shipment documents, declarations, licences, permits, and other information supplied by them are accurate and legally valid.
We may request additional information or documentation before accepting or processing a shipment.
A booking will be considered confirmed only when accepted by Gulf Link Logistics through an authorised communication or booking process.
6. Restricted and Prohibited Goods
Customers must disclose the true nature of all goods presented for transportation.
Goods that are prohibited, restricted, hazardous, dangerous, controlled, or otherwise subject to special handling must be declared in advance and supported by all required documentation and approvals.
We reserve the right to refuse, suspend, or cancel shipments that violate applicable laws, carrier requirements, customs regulations, or safety standards.
Customers may be responsible for losses, penalties, additional charges, or other consequences resulting from undeclared, misdeclared, prohibited, or improperly documented cargo, to the extent permitted by law.
7. Pricing, Payments and Additional Charges
Service charges, payment terms, applicable taxes, and payment deadlines will be communicated in the relevant quotation, invoice, or service agreement.
Customers agree to pay all amounts due in accordance with the agreed payment terms.
Additional charges may arise from customs inspections, storage, demurrage, detention, changes to shipment details, waiting time, regulatory requirements, or other costs outside our reasonable control.
Any applicable duties, customs charges, taxes, and third-party fees will be handled in accordance with the agreed service terms and applicable law.
8. Transit Times and Delivery
Any transit times or delivery dates provided by Gulf Link Logistics are estimates unless expressly guaranteed in a written agreement.
Shipments may be delayed due to weather, port congestion, carrier schedules, customs inspections, documentation issues, operational disruptions, government actions, or other circumstances beyond our reasonable control.
We will make reasonable efforts to coordinate shipments and communicate material delays where practicable. We do not guarantee a specific delivery date unless expressly agreed in writing and legally enforceable.
9. Customs Clearance and Regulatory Compliance
Customs clearance and international shipments are subject to the laws and regulations of the relevant countries.
Customers must provide the information and documents necessary for customs declarations, import and export procedures, and regulatory compliance.
Unless expressly agreed otherwise in writing, customers remain responsible for the accuracy of the information and declarations supplied by them and for applicable duties, taxes, permits, and regulatory obligations assigned to them under law or the relevant service agreement.
Gulf Link Logistics does not guarantee customs clearance by a specific date or the approval of any shipment by a government authority.
10. Cancellation and Amendments
Requests to cancel, reschedule, or amend a booking must be submitted through an authorised communication channel.
Cancellations and amendments may be subject to carrier charges, administrative fees, non-refundable expenses, or other costs already incurred.
The applicable cancellation terms will be determined by the quotation, booking confirmation, or separate service agreement.
11. Liability and Claims
Gulf Link Logistics will perform its agreed services with reasonable care and in accordance with applicable law and the relevant service agreement.
To the extent permitted by applicable law, our liability for loss, damage, delay, or other claims arising from logistics services will be determined by the applicable contract, mandatory legal provisions, and any relevant international conventions or carrier terms.
We will not be liable for losses caused by inaccurate information supplied by a customer, inadequate packaging for which the customer is responsible, prohibited cargo, or events beyond our reasonable control, except where liability cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Customers should notify us promptly of any suspected loss, damage, or discrepancy and provide supporting documentation. Any applicable contractual or statutory claim deadlines must be observed.
12. Third-Party Service Providers
Our services may involve shipping lines, airlines, road transport operators, customs brokers, warehouses, ports, and other third-party service providers.
Their services may be subject to separate terms, conditions, liability limitations, and operational requirements.
Where third-party services are arranged on behalf of a customer, the applicable contractual arrangements and mandatory laws will determine the respective responsibilities of the parties.
13. Force Majeure
Neither party will be responsible for a failure or delay in performing its obligations to the extent caused by circumstances beyond its reasonable control, subject to applicable law.
Such circumstances may include natural disasters, severe weather, war, civil unrest, strikes, epidemics, port closures, government restrictions, sanctions, infrastructure failures, or major transport disruptions.
The affected party will take reasonable steps to mitigate the impact and resume performance when practicable.
This clause does not remove payment obligations for services already performed or other obligations that cannot lawfully be suspended.
14. Intellectual Property
Unless otherwise stated, the text, branding, logos, graphics, images, website design, and other content displayed on this website are owned by Gulf Link Logistics or used with appropriate permission.
You may not reproduce, modify, publish, distribute, or commercially use such materials without prior written authorisation, except as permitted by applicable law.
15. Privacy and Data Protection
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.
By submitting information through our website, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable data protection laws.
16. External Links
Our website may contain links to third-party websites or services for convenience or informational purposes.
We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites. Accessing such websites is at your own discretion and subject to their respective terms.
17. Suspension and Termination
We may suspend or discontinue access to our website or decline a service request where reasonably necessary due to security concerns, suspected unlawful activity, non-payment, regulatory restrictions, or a material breach of applicable terms.
Any termination of an existing service arrangement will be subject to the relevant agreement and applicable law.
18. Governing Law and Dispute Resolution
These Terms and Conditions are subject to the laws applicable to the contracting Gulf Link Logistics entity and the relevant service agreement.
Any dispute arising from these Terms or our services will be addressed in accordance with the dispute resolution procedure and jurisdiction specified in the applicable contract, subject to mandatory legal requirements.
Before publication, insert the correct governing law and jurisdiction based on the company’s registered entity and contracting arrangements.
19. Changes to These Terms
We may revise these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements.
Updated Terms will be published on this page with a revised effective date. Your continued use of the website after publication of changes constitutes acceptance only to the extent recognised under applicable law.
20. Contact Information
For questions about these Terms and Conditions or our services, please contact Gulf Link Logistics using the official contact details published on our website.
Website: https://gulflink-logistics.com/
Email: Please refer to the official business email address listed on our website.
Address: Please refer to the official registered or business address listed on our website.